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Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site. Or read our to learn how to use this site. Security Check § Download Security Check from or and save it to your Desktop.

§ Double-click on SecurityCheck.exe § Follow the on-screen instructions. § A Notepad document should open automatically called checkup.txt. § Please post the content of that document. Farbar Service Scanner § Download. § Run it on the computer. § Make sure the following options are checked: o Internet Services o Windows Firewall o System Restore o Security Center/Action Center o Windows Update o Windows Defender o Other Services § Press ' Scan'.

§ It will create a log (FSS.txt) in the same directory where you run the tool. § Please copy and paste the log to your reply. MiniToolBox § Download § Run it on the computer.

§ Checkmark following boxes: § Report IE Proxy Settings § Report FF Proxy Settings § List content of Hosts § List IP configuration § List Winsock Entries § List last 10 Event Viewer log § List Installed Programs § List Devices (do NOT change any settings here) § List Users, Partitions and Memory size § Click Go and post the result. Malwarebytes’ Anti-Malware § Download Malwarebytes' Anti-Malware to your desktop.

§ Double-click mbam-setup.exe and follow the prompts to install the program. § At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. § If an update is found, it will download and install the latest version.

§ Once the program has loaded, select Perform quick scan, then click Scan. § When the scan is complete, click OK, then Show Results to view the results. § Be sure that everything is checked, and click Remove Selected. § When completed, a log will open in Notepad. § Post the log back here. § Be sure to restart the computer. § The log can also be found here: C: Documents and Settings Username Application Data Malwarebytes Malwarebytes' Anti-Malware Logs log-date.txt or at C: Program Files Malwarebytes' Anti-Malware Logs log-date.txt Malwarebytes’ Anti-Rootkit § Download Malwarebytes Anti-Rootkit from to your Desktop.

§ Unzip downloaded file. § Open the folder where the contents were unzipped and run mbar.exe § Follow the instructions in the wizard to update and allow the program to scan your computer for threats. § C lick on the Cleanup button. § When done, please post the two logs produced they will be in the MBAR folder. Mbar-log-xxxxx.txt and system-log.txt AdwCleaner Please download by Xplode onto your desktop.

Close all open programs and internet browsers. Double click on adwcleaner.exe to run the tool.

Click on Delete. Confirm each time with Ok.

Your computer will be rebooted automatically. A text file will open after the restart. Please post the contents of that logfile with your next reply.

You can find the logfile at C: AdwCleaner[S1].txt as well. Junkware Removal Tool § Please download to your desktop. Reguliruemij blok pitaniya s zaschitoj ot kz. § Run the tool by double-clicking it.

If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select 'Run as Administrator'. § The tool will open and start scanning your system. § Please be patient as this can take a while to complete depending on your system's specifications. § On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

§ Post the contents of JRT.txt into your next message. Temp File Cleaner § Download Alternate download: § Double click on TFC.exe to run the program.

§ Click on Start button to begin cleaning process. § TFC will close all running programs, and it may ask you to restart computer. If it freezes in normal mode run it from safe mode. Be patient Reset browsers How to restore Google Chrome: 1. Close the Google Chrome browser, if it is running. Go to Start menu, search for Run and open it.

Or find it out from the Start menu, All programs, Accessories. Type the following line according to the OS in the run box.%LOCALAPPDATA% Google Chrome User Data (in Windows 8/7/Vista)%USERPROFILE% Local Settings Application Data Google Chrome User Data (in Windows Xp ). And hit Enter. There is a folder named Default and this folder contains all the current settings. Rename the Default folder to Default.old. Now lunch the Google Chrome.